Obmennik » Rules

Processing of applications is conducted in accordance with section 2 of Rules of service.
Reglament only in simple terms explains and supplements information.

Customer Support

On weekdays: from 10 AM to 7 PM, by telephone, Skype, ICQ, e-mail, online chat and via the feedback form.

On weekends/holidays: only on ICQ and e-mail (from 0 to 1 once a day).

Order processing

According to the Rules of service we guarantee the processing of order within 24 hours during Operator working hours**.
However, it is usually:

Webmoney charge:

payment on Privat24 (auto): within 5 min. 24/7/365 (without weekends*)
payment in any other way: during 10 – 60 min. (Operator working hours**)
cash payment in the office: within 5 min. (office schedule)

get funds from Webmoney purse:

to PrivatBank card: within 5 min. 24/7/365 (without weekends*)
receipt in any other way: during 10 – 60 min. (Operator working hours**)
cash receipt in the office: within 5 min. (office schedule)

* If order can not be processed by technical or other reasons, automatically,
processing is done within 24 hours during Operator working hours**.

** Operator working hours

On weekdays: from 10 AM to 7 PM

On weekends/holidays дни: standby. This means that the operator proceeds to the processing / verification of applications from 0 to 2 times a day.

Особый график

The period of weekend / holidays can be formed a special schedule of the Service, as well as limit the processing orders. This information will be published in advance on the index(main) page.